Cancellation Policy

Cancellation Policy

Last Updated: April 28, 2026

At Alanya Tour, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for canceling bookings and requesting refunds for our tours, transfers, and excursions.

1. General Cancellation Terms

1.1. All cancellation requests must be made in writing via email to info@touralanya.com.tr or through our website's cancellation form. 1.2. Cancellations are effective from the date and time we receive your written request. 1.3. Cancellation charges are based on the time between receiving your cancellation request and the scheduled service date/time. 1.4. All refunds will be processed to the original payment method within 14 business days of cancellation confirmation.

1. Standard Cancellation Fees

2.1. Cancellation 48+ hours before service: Full refund (100% of payment returned). No cancellation fee applied. Confirmation email sent within 24 hours.

2.2. Cancellation 24–48 hours before service: 50% refund of total payment. 50% cancellation fee retained. Partial refund processed within 14 business days.

2.3. Cancellation less than 24 hours before service: No refund available. 100% cancellation fee applied. Full payment forfeited.

2.4. No-show (failure to appear): No refund available. Full payment forfeited. Service considered consumed.

1. Special Tour Cancellation Terms

3.1. Multi-day tours and packages: Cancellations 7+ days before: 100% refund. Cancellations 3–7 days before: 50% refund. Cancellations less than 3 days before: No refund.

3.2. Private tours and VIP services: Cancellations 72+ hours before: 100% refund. Cancellations 24–72 hours before: 25% refund. Cancellations less than 24 hours before: No refund.

3.3. Group bookings (10+ people): Cancellations 14+ days before: 100% refund. Cancellations 7–14 days before: 50% refund. Cancellations less than 7 days before: No refund.

1. Modifications and Changes

4.1. Date or time changes are subject to availability and considered as partial cancellations. 4.2. Changes 48+ hours before service: Free of charge (subject to availability). 4.3. Changes 24–48 hours before service: 25% modification fee. 4.4. Changes less than 24 hours before service: Not permitted; standard cancellation policy applies.

1. Weather-Related Cancellations

5.1. If we cancel a tour due to severe weather conditions or safety concerns, we offer a 100% full refund or the option to reschedule to an alternative date at no extra charge. The decision is made by Alanya Tour management.

5.2. If you choose to cancel due to weather concerns, the standard cancellation policy applies. No special weather exemption is granted unless the service is officially canceled by us.

1. Force Majeure and Unforeseen Circumstances

6.1. In cases of force majeure (natural disasters, pandemics, political unrest, strikes, government restrictions), a full refund will be issued if the service cannot be provided, with the option to reschedule without penalty. Notification will be provided as soon as possible.

6.2. If we must cancel or significantly modify your booking due to circumstances beyond our control, you will receive a 100% refund or an alternative tour/service of equal or greater value. The choice between refund or alternative is yours.

1. Medical Emergencies and Special Circumstances

7.1. Cancellations due to documented medical emergencies must be accompanied by a medical certificate or doctor's note. These are evaluated on a case-by-case basis and may receive a full or partial refund at our discretion.

7.2. Family emergencies such as death or serious illness require supporting documentation. Compassionate consideration is given and refund decisions are made individually.

1. Partial Cancellations (Group Bookings)

8.1. If you reduce the number of participants: changes 48+ hours before entitle you to a refund for canceled participants minus any group discount difference; changes 24–48 hours before entitle you to a 50% refund for canceled participants; changes less than 24 hours before: no refund for canceled participants.

8.2. If group size falls below minimum requirements, we reserve the right to cancel the entire booking with a full refund or offer an alternative arrangement with possible price adjustment.

1. Non-Refundable Services

9.1. The following are generally non-refundable once booked: special event tickets purchased on your behalf, government permit fees, third-party entrance fees already paid, and specially arranged private services such as custom itineraries and exclusive access.

9.2. These non-refundable items will be clearly marked at the time of booking.

1. Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellations and interruptions, medical emergencies, travel delays, and personal circumstances. Travel insurance can protect you from financial loss due to unexpected cancellations.

1. How to Cancel Your Booking

Step 1: Send your cancellation request to info@touralanya.com.tr Step 2: Include your booking reference number and full name. Step 3: Receive cancellation confirmation email within 24 hours. Step 4: Refund processed (if applicable) within 14 business days.

1. Refund Processing

12.1. Refunds are processed to the original payment method. Credit/debit cards: 7–14 business days. Bank transfers: 5–10 business days. Cash payments: available for pick-up or bank transfer.

12.2. Bank processing times may vary and are beyond our control.

1. Disputes and Questions

13.1. If you disagree with a cancellation decision, contact us immediately at info@touralanya.com.tr 13.2. We will review your case and respond within 3 business days. 13.3. All decisions are made in good faith and in accordance with this policy.

1. Contact Information

Alanya Tour Dr Ülkü Güney Bulvarı D400 No:27, İncekum, 07400 Alanya/Antalya, Turkey +90 507 243 52 07 info@touralanya.com.tr

Please note: This cancellation policy is part of our Terms and Conditions and is legally binding upon booking confirmation.